Shipping & Returns


Payment methods in Germany

•    We accept the following payment methods: bank transfer payments (money order – cash in advance), PayPal and cash payment for self pickup.
•    For bank transfer payments the customer receives our banking details by email. As soon as we got the money on our account, the order will be shipped to you as soon as avaliable.

Shipping costs and transport in Germany

•    We ship by DHL or GLS.
•    The shipping costs are calculated automatically depending on the weight and masses of the order, (for example: a parcel in Germany lighter than 10 kg costs 8.50 EUR incl. VAT).
•    The bank transfer payment and payment by PayPal: you won´t pay any type of additional cost (except the shipping costs).
•    There is possible to fetch an order directly at our store in Gruenstadt. In this case the shipping costs are cancelled always if the customer has selected the payment method "Self Pickup".
•    Tthe customer has selected the payment method "Money Order", it will be automatically send an email with our banking details. As purpose must be given the order number.


Payment methods and shipping costs abroad (EU)

    •    Delivery in the EU only against precash or PayPal.
    •    The shipping costs are automatically calculated incl. VAT depending on the weight and masses of the order.
    •    If the customer has selected the payment method "Money Order", it will be automatically send an email with our banking details with BIC und IBAN. As purpose must be given the order number.


Regular delivery times and partial deliveries

    •    The average delivery time in Germany is 2-4 working days after the payment is on our account if the ordered goods are in stock.
    •    Because of cooperation with foreign suppliers the delivery time can be 2-3 weeks. The respective delivery times can be seen on our site at the product description.
    •    You can see the status of an order any time about your account in our on-line shop.
    •    Attention:  the “money orders” have the longest processing times, because as a rule only the bank transfer lasts depending on bank up to 5 working days.
    •    A partial delivery of your order is possible by arrangement.

Complaints
, product returns

Regarding complaints about delivery, material defects, wrong deliveries the customer have to contact www.spearfishing.de  immediatly  but at the latest during one week after  receipt of goods.
The customer has a 14-day right of return if the goods are fully functional and undamaged. The return period begins with the delivery and lasts 14 days. This is enough to send the good  back on time.

The goods must be undamaged and in perfect condition and in original packaging. The freight of return will be at the customer's expense. A copy or the original of the invoice must be enclosed. The customer bears responsibility for the deterioration of goods. The goods label may not be removed.

The shipping costs for the replacement or returning of the goods can only be taken over by the www.spearfishing.de  if the goods are defec or have flaws. If the goods do not like or the size is not suitable, the shipping costs will be taken over  by the customer.



Shipping by express

   •    The shipping by express  is possible by arrangement. Attention: in this case you must pay additional costs.
Transport damages and loss

   •    In case of transport damages is the parcel insured by the parcel service.
   •    Should it come to a transport damage of your product during the shipping, ask we to inform us  immediately about this with your order number by email.
   •    In case of damage we depend on the cooperation with our customers. To the introduction of the compensation procedure we will need perhaps still information from you.
   •    We inform you about the shipping of your parcel by email with the status "delivered". Should you not have received the parcel after maximum 4 working days yet, inform us please by email. We let trace back the parcel at the parcel service about the Identcode.

Cancellations

    •    The money orders which are not paid by bank transfert within a term of 14 days can be cancelled by us automatically.
    •    Cancelled orders still remain for some time in our EDP system and can be activated again.

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